Terms and Conditions

Man with a Van Kingston Vale Terms and Conditions

These Terms and Conditions set out the basis on which Man with a Van Kingston Vale provides transport, removal and related services to customers within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, unless the context requires otherwise:

1.1 "Company", "we", "us" and "our" refer to the business trading as Man with a Van Kingston Vale that provides man and van, removal and associated services.

1.2 "Customer", "you" and "your" refer to the person, firm or organisation requesting our services.

1.3 "Services" means any transport, removal, packing, loading, unloading, delivery, collection, or other services provided by the Company.

1.4 "Goods" means any items, furniture, equipment, personal belongings or other property that we are requested to move, transport, store or otherwise handle in connection with the Services.

1.5 "Booking" means any confirmed request for Services accepted by us, whether made online, in writing or verbally.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers, including collection, transportation and delivery of Goods.

2.2 The specific Services to be supplied will be as described in our written or verbal quotation and confirmed in your Booking. It is your responsibility to ensure that the description of the Services and Goods is complete and accurate.

2.3 We reserve the right to refuse to carry any Goods which we reasonably believe are unsafe, illegal, dangerous, perishable, inadequately packed, excessively heavy, or otherwise unsuitable for transport.

3. Booking Process

3.1 You may request a quotation or make a Booking by contacting us and providing full details of the Services required, including collection and delivery addresses, dates, access details, approximate volume or list of Goods, and any special requirements.

3.2 Quotations are based on the information you provide at the time of enquiry. Any changes to the details supplied, including changes to dates, times, locations, access, volume or nature of Goods, may result in a revised quotation or additional charges.

3.3 A Booking is only confirmed when we have accepted your request for Services and you have agreed to these Terms and Conditions. We may require a deposit or advance payment to secure your Booking.

3.4 It is your responsibility to provide accurate and complete information at the time of Booking. We will not be liable for any delays, additional costs or failure to perform the Services where this results from incomplete or inaccurate information supplied by you.

4. Access, Parking and Service Conditions

4.1 You must ensure that suitable access is available at the collection and delivery addresses, including adequate parking for our vehicle and safe access for our staff to load and unload Goods.

4.2 You are responsible for obtaining any parking permissions, permits or suspensions required for our vehicle and for paying any associated costs or charges.

4.3 If suitable access or parking is not available, we may, at our discretion, either cancel the Booking or proceed with the Services and levy reasonable additional charges to cover extra time, distance or labour required.

4.4 We are not responsible for any delay or inability to complete the Services arising from restrictions on vehicle size, access limitations, road closures, parking restrictions or similar circumstances outside our reasonable control.

5. Customer Responsibilities

5.1 You are responsible for the packing and preparation of Goods for transport unless we have expressly agreed in writing to provide packing services.

5.2 Fragile or high-value items must be adequately protected and clearly marked. You should inform us in advance of any particularly delicate, heavy or valuable items that require special handling.

5.3 You must ensure that Goods are ready for collection at the agreed time and that someone is present at both the collection and delivery addresses to provide access, instructions and confirmation of completion.

5.4 You are responsible for protecting floors, walls, fixtures and fittings at the collection and delivery premises. While we will take reasonable care, we are not liable for minor cosmetic damage such as scuffs or marks arising from normal handling of Goods in confined spaces.

6. Payments and Charges

6.1 Unless otherwise agreed, charges will be based on either an hourly rate or a fixed price quotation, plus any additional agreed costs such as congestion charges, tolls, parking and materials.

6.2 We may require full or partial payment in advance, or a deposit to secure your Booking. Any deposit will be deducted from the final invoice.

6.3 Payment methods and due dates will be confirmed at the time of Booking. Unless agreed otherwise, payment is due on completion of the Services on the same day.

6.4 If payment is not received when due, we reserve the right to charge interest on the outstanding amount at the statutory rate until payment is made in full and to withhold delivery of Goods until payment is received.

6.5 Any additional work or waiting time not included in the original quotation, including delays caused by you or by circumstances within your control, may be charged at our standard hourly rate.

7. Cancellations and Amendments

7.1 You may cancel or amend your Booking by giving us notice in advance. Cancellation charges may apply depending on the amount of notice given and any costs already incurred.

7.2 As a general guideline, cancellations with at least 7 days notice may be made without a cancellation fee. Cancellations with less than 7 days notice may incur a charge, and cancellations made within 24 hours of the scheduled start time may be charged up to the full quoted price.

7.3 If you amend your Booking, including changes to date, time, address or scope of Services, we will make reasonable efforts to accommodate the changes, but this cannot be guaranteed and may result in revised charges.

7.4 We reserve the right to cancel or amend a Booking if we are unable to provide the Services due to circumstances beyond our reasonable control, including vehicle breakdown, staff illness, severe weather or other unforeseen events. In such cases, our liability will be limited to refunding any deposit or advance payment you have made for the affected Services.

8. Excluded and Prohibited Items

8.1 Unless we have expressly agreed in writing, we do not transport:

(a) Cash, jewellery, precious metals or stones, bonds, securities or valuable documents.

(b) Live animals, plants or perishable goods.

(c) Hazardous, flammable, explosive or illegal items including gas cylinders, fuel, chemicals, paints, solvents or firearms.

(d) Waste, rubbish, rubble or items intended solely for disposal except where expressly agreed and compliant with waste regulations.

8.2 If we discover that any prohibited or illegal items are included among the Goods, we may remove, decline to transport or dispose of such items and may report any illegal contents to the appropriate authorities.

9. Waste Regulations and Disposal

9.1 Any removal of waste, rubbish or items for disposal must be agreed in advance and will be charged separately from standard removal services.

9.2 We comply with applicable UK waste and environmental regulations. Where we agree to remove waste or items for disposal, we will take them only to authorised waste transfer or recycling facilities.

9.3 You must accurately describe any waste or items for disposal and ensure they are not hazardous, contaminated or otherwise restricted. We may refuse to collect or transport any waste that is unsafe or not compliant with regulations.

9.4 You remain responsible for any waste or items we are unable to collect due to inaccurate information, non-compliance with regulations or health and safety concerns.

10. Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in handling and transporting your Goods. However, our liability for loss of or damage to Goods is subject to the limitations set out in this clause.

10.2 We will not be liable for any loss or damage arising from:

(a) Inadequate or improper packing by you or a third party.

(b) Normal wear and tear, gradual deterioration, or pre-existing defects in the Goods.

(c) Fragile items not properly protected or not disclosed to us as fragile.

(d) Handling of Goods against our advice or in a manner not in accordance with normal practice.

(e) Circumstances beyond our reasonable control including accidents, theft, weather conditions or road incidents.

10.3 We will not be liable for loss of profits, loss of use, loss of data, loss of business, or any indirect or consequential loss arising from or in connection with the Services.

10.4 Our total liability for loss of or damage to Goods, whether arising from breach of contract, negligence or otherwise, shall not exceed a reasonable value of the affected item or items, subject to any specific limits agreed in writing prior to the Booking.

10.5 You are strongly advised to arrange your own insurance cover for Goods during transit and handling, especially for high-value items, as our standard liability may not be sufficient to cover full replacement or repair costs.

11. Claims and Complaints

11.1 Any visible damage or missing items should be reported to us as soon as reasonably possible and, in any event, within 48 hours of completion of the Services.

11.2 You must provide reasonable evidence of any loss or damage, including photographs, receipts, or other documentation where available, and allow us a reasonable opportunity to inspect the Goods and investigate the circumstances.

11.3 We will review any complaint or claim in good faith and may, at our discretion, offer repair, replacement or compensation in accordance with these Terms and Conditions and applicable law.

12. Delays and Missed Appointments

12.1 We will use reasonable efforts to arrive at the agreed time, but times given for arrival or completion are estimates only and not guaranteed.

12.2 We are not liable for delays caused by traffic, weather conditions, road closures, accidents, breakdowns or other circumstances beyond our reasonable control.

12.3 If you cause or contribute to any delay, including late access to premises, Goods not being ready, or failure to provide necessary information, we may charge for any additional waiting time or labour.

13. Data Protection and Privacy

13.1 We will collect and use your personal information only for the purpose of providing the Services, handling bookings, payments, and communications with you, and complying with legal obligations.

13.2 We will take reasonable steps to keep your personal information secure and will not sell or disclose it to third parties except where necessary to provide the Services or required by law.

14. Subcontracting

14.1 We may, at our discretion, use vetted subcontractors or partner companies to carry out some or all of the Services. In such cases, we will remain responsible for the performance of the Services in accordance with these Terms and Conditions.

15. Right to Refuse Service

15.1 We reserve the right to refuse or discontinue the Services if we reasonably believe that:

(a) The safety of our staff, vehicles or third parties is at risk.

(b) The Goods include prohibited, illegal or unsafe items.

(c) The premises or access conditions are unsafe.

15.2 In such circumstances, we may charge for any work already carried out and any costs reasonably incurred.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 These Terms and Conditions represent the entire agreement between you and us in relation to the Services and supersede any prior understanding or agreement, whether written or oral.

17.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to the Services provided.