Privacy Policy

Man with a Van Kingston Vale Privacy Policy

This Privacy Policy explains how Man with a Van Kingston Vale collects, uses, stores and shares personal data relating to customers and prospective customers in the Kingston Vale area. It is intended to comply with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided by Man with a Van Kingston Vale to individuals and businesses in the Kingston Vale area and any related enquiries or bookings.

1. Data Controller

For the purposes of data protection law, Man with a Van Kingston Vale is the data controller for the personal data described in this Privacy Policy. This means that Man with a Van Kingston Vale decides how and why your personal data is processed and is responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

2. Personal Data We Collect

Man with a Van Kingston Vale may collect and process the following categories of personal data when you contact us, request a quote, make a booking, use our services or otherwise interact with us as a customer or prospective customer in the Kingston Vale area.

Identification and contact details, such as your full name, address, service address, billing address, and any alternative contact details you choose to provide. Contact information such as email address and telephone number that you use to communicate with us. Service and booking information, such as details of the items to be moved, collection and delivery locations, access instructions, preferred dates and times, and any special requirements you tell us about. Transaction and payment information relating to the services you purchase from us and the payments you make, including amounts, dates and payment method details as necessary to process your transaction via our chosen payment processor. Communication records such as notes of phone calls, booking confirmations, invoices, and correspondence relating to enquiries, complaints or feedback. Technical and usage information, where applicable, such as basic device or browser information and approximate location data derived from your use of our website or online booking tools, where this is necessary for security, performance or analytics purposes.

We do not intentionally collect special category personal data such as information about your health, racial or ethnic origin or other sensitive categories. Please avoid sharing such information unless it is strictly necessary for the provision of our services. If you choose to provide it, we will treat it with extra care and process it only where a lawful basis applies.

3. How We Collect Your Data

We collect personal data directly from you when you contact us by phone, when you request a quotation, when you make a booking, when you provide instructions to our team on site, or when you correspond with us by any other means. We may also collect personal data through online forms on our website or through third party platforms where you choose to submit a request for our services.

In some cases, we may receive limited information about you from third parties, for example where a business books a removal service on your behalf or where a comparison or referral site passes us your enquiry details. In those cases, we process the data they provide in accordance with this Privacy Policy.

4. Purposes and Lawful Bases for Processing

Man with a Van Kingston Vale processes your personal data only where we have a lawful basis to do so. The main purposes for which we process your data, and the legal bases relied upon, are as follows.

To provide quotations and manage bookings. We process your contact details and service requirements to respond to your enquiries, supply quotes, confirm availability and manage your booking. The lawful basis is performance of a contract or taking steps at your request prior to entering into a contract.

To deliver our services. We use your personal data to plan and carry out removal and transport services, including route planning, scheduling, communicating with you about the service and dealing with any changes or issues. The lawful basis is performance of a contract.

To manage payments and accounting. We process transaction and payment data to issue invoices, receive and record payments, and maintain accurate accounting records. The lawful basis is performance of a contract and compliance with legal obligations relating to tax and accounting.

To respond to queries, complaints and feedback. We use your personal data to respond to customer service enquiries and to resolve any issues relating to our services. The lawful basis is legitimate interests in running and improving our business and maintaining good customer relations.

To send service related communications. We may send you messages relating to your booking, such as confirmations, reminders and updates. The lawful basis is performance of a contract.

To send limited marketing communications. Where permitted by law, and where you have not objected, we may send you information about similar services that we believe may be of interest to you. Our lawful basis is legitimate interests in promoting our services, or consent where this is specifically required. You can opt out of marketing communications at any time.

To ensure security and improve our services. We may process technical and usage data to help secure our systems, monitor performance, and improve our website and services. The lawful basis is our legitimate interests in ensuring the security and effective operation of our business.

5. Data Retention

Man with a Van Kingston Vale retains personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we retain customer and booking records for a period that allows us to handle any follow up queries, disputes or claims relating to the services provided and to comply with applicable tax and accounting regulations. After this period, data is securely deleted or anonymised so that it can no longer be associated with you. Communication records may be kept for a shorter period where they are no longer needed, subject to our legal obligations.

6. Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf and only process your data in accordance with our instructions and applicable data protection laws. These may include providers of payment processing services, providers of booking or scheduling software, cloud storage or document management providers, and professional advisers such as accountants or legal advisers.

Where these service providers are located outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data is afforded an equivalent level of protection, for example through the use of approved contractual safeguards or other lawful transfer mechanisms.

We may also share your data where required to comply with a legal obligation, to protect the rights, property or safety of Man with a Van Kingston Vale, our customers or others, or in connection with a business reorganisation, provided that appropriate safeguards are in place.

7. Security of Your Personal Data

We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to those personnel and service providers who need it for the purposes described in this Privacy Policy and requiring them to handle it securely and confidentially.

8. Your Data Protection Rights

Under data protection law, you have certain rights in relation to the personal data that we hold about you. These rights apply to all Man with a Van Kingston Vale customers and prospective customers in the Kingston Vale area, subject to certain legal limitations.

Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of that data, along with information about how we use it.

Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may request that we delete your personal data. This right is not absolute and may be subject to our need to retain data for legal or contractual reasons.

Right to restriction of processing. You may ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.

Right to object. You have the right to object to processing based on our legitimate interests, including any direct marketing. Where you object to marketing, we will stop sending you marketing messages.

Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transfer it to another controller, where technically feasible.

Right to withdraw consent. Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so that we can address your concerns directly.

9. Changes to This Privacy Policy

Man with a Van Kingston Vale may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any revised version will apply to all personal data held at the time of the update and to any new data collected thereafter. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.