Terms and Conditions for Man With A Van Kingston Vale
These terms and conditions set out the basis on which Man With A Van Kingston Vale provides domestic and commercial moving, delivery, collection, and related transport services within the United Kingdom. By making a booking, confirming an estimate, or permitting work to begin, the customer agrees to these terms in full. These terms are intended to create clarity around the booking process, payment arrangements, cancellations, service limits, liability, and disposal rules, so that both parties understand their responsibilities before the job starts.
Throughout this document, references to “we”, “us”, and “our” mean the service provider operating under the name Man With A Van Kingston Vale. References to “you” and “your” mean the customer, client, or authorised representative requesting the service. These terms apply whether the work is arranged by phone, email, message, or any other booking method, and whether the service involves a single item, multiple items, a full van move, or a delivery-only job. Any special arrangements must be agreed in writing or clearly recorded at the time of booking.
By proceeding with a booking, you confirm that you are legally able to enter into a contract and that all information provided to us is true, complete, and accurate. If the details supplied are incomplete or incorrect, the price, timing, vehicle allocation, staffing, or scope of work may need to be adjusted. We reserve the right to decline or cancel any booking where the information provided is misleading, unsafe, unlawful, or operationally unsuitable.
The booking process begins when you request a quotation or schedule a service. We may provide an estimate based on the information available, including the size and number of items, access conditions, distance, handling requirements, and any anticipated waiting time. Estimates are not fixed until confirmed by us in writing and accepted by you. Where an initial quote is based on limited information, the final cost may change if the actual job differs from the original description. Common reasons for adjustment include extra items, difficult access, delays, additional stops, stair-only access, parking restrictions, or the need for more labour than originally assumed.
To secure a booking, you must provide the necessary details requested by us, which may include collection and delivery addresses, preferred dates and times, item descriptions, special handling notes, and any relevant access information. You are responsible for ensuring that any parking arrangements, permissions, permits, or building restrictions are in place where required. If an access problem prevents us from completing the service safely or legally, we may pause, reschedule, or cancel the job, and any resulting costs may be charged to you.
We will normally confirm bookings once the service date, price basis, and scope have been agreed. Confirmation may be issued verbally or in writing, depending on the method of booking. A confirmed booking reserves our availability for the agreed time and date. If you later request changes to the schedule, route, load, or service level, we may treat the revised arrangement as a new quote and reserve the right to alter the price or availability accordingly.
Our payment terms apply to all moving and transport work unless otherwise agreed in writing. Payment is typically required on completion of the service, although we may request a deposit, part payment, or advance payment for larger, time-sensitive, or higher-risk jobs. Where a deposit is taken, it may be non-refundable except where the law requires otherwise or where we cancel the service without cause. Unless stated otherwise, prices are quoted exclusive of any additional charges arising from waiting time, extra labour, congestion, parking penalties, stair carries, failed collection attempts, or disposal fees.
Accepted payment methods may include bank transfer, debit card, credit card, or cash, subject to availability and any pre-agreed terms. Any invoice issued by us must be paid by the due date stated on it. If payment is not received on time, we may charge reasonable recovery costs, suspend future work, and pursue unpaid amounts through lawful debt recovery processes. Title to any goods moved does not transfer to us, but all charges for the service remain payable once the work has been carried out or made available for completion.
If your booking is made through a business, organisation, landlord, agent, or other representative, the person arranging the service confirms that they have authority to bind the customer to these terms and to accept responsibility for payment. In the event of a payment dispute, you must notify us promptly and provide full details of the issue. Disputed amounts should not be withheld unless the dispute genuinely relates to the amount in question, and any undisputed balance remains payable.
Cancellation rights depend on when the cancellation is made and the resources reserved for the job. If you need to cancel or rearrange, you must notify us as soon as possible. Cancellations made well in advance may not attract a charge, but where a booking has been reserved exclusively for you, we may apply a cancellation fee to reflect lost time, administrative costs, and any unrecoverable expenses. If cancellation occurs close to the scheduled start time, or if we have already dispatched a vehicle or staff, you may be charged in full or in part, depending on the circumstances.
We may also cancel or suspend a booking if weather conditions, road closures, vehicle breakdown, safety concerns, legal restrictions, unpaid balances, or inaccurate information make performance impractical or unsafe. If we cancel due to reasons within our control, we will ordinarily offer a rescheduled slot or refund any amount paid for the affected portion of the service. We are not responsible for losses arising from delays caused by events outside our reasonable control, including traffic incidents, severe weather, strikes, emergency roadworks, or public authority intervention.
For consumer customers, any statutory rights that may apply under UK law remain unaffected by these terms. Nothing in this document limits rights that cannot legally be excluded. However, where you request a specific time window, vehicle type, or service arrangement, the agreed schedule is subject to ordinary operational variations. Reasonable delays may occur, and a delay alone does not automatically entitle you to a refund unless the delay amounts to a material failure to perform the service.
We take care to handle items with reasonable skill and care, but our liability is limited to what is fair and lawful. We are responsible only for direct loss or damage caused by our proven negligence, and only to the extent permitted by law. We do not accept responsibility for pre-existing damage, poor packing, unsuitable containers, hidden defects, fragile items not declared in advance, or damage caused by circumstances beyond our control. If you request that we move items that are already loose, unstable, deteriorated, or inadequately packaged, you accept the associated risk unless we expressly agree otherwise.
It is your responsibility to ensure that goods are suitably prepared for transport unless we have agreed to pack, wrap, dismantle, or otherwise prepare them. Where we assist with loading and unloading, you must tell us about any item that is particularly heavy, valuable, fragile, hazardous, or difficult to manoeuvre. Failure to disclose relevant information may reduce or remove any liability we might otherwise have. We may refuse to carry items that present an unreasonable risk to health, safety, property, or lawful operation.
Where items are moved into or out of buildings, you should protect floors, walls, doorways, and other surfaces as needed, particularly where access is narrow or awkward. We will use reasonable care, but we cannot guarantee the avoidance of minor scuffs or marks that may occur during normal handling. You should also ensure that any valuables, cash, jewellery, documents, or irreplaceable items are kept separately and are not included in the general load unless specifically declared and agreed. Any claim for damage must be reported as soon as reasonably possible with supporting information so that it can be properly investigated.
Our waste handling and disposal activities are carried out in accordance with applicable waste regulations in the United Kingdom. If we remove unwanted items, packaging, broken furniture, domestic rubbish, or other materials as part of the service, you must ensure that the waste is lawful to collect and dispose of. You confirm that any waste presented for removal does not include prohibited, hazardous, or controlled items unless this has been expressly agreed in advance and can be handled legally. We may refuse any waste that would place us in breach of environmental or transport rules.
Where waste is collected, it may be taken to an authorised transfer station, recycling facility, reuse centre, or permitted disposal site. We will make reasonable efforts to separate recyclable materials where practical, but this may depend on the nature of the load and the facilities available. You remain responsible for telling us whether any items contain chemicals, oils, batteries, paint, electrical components, sharp objects, pressurised containers, or other substances requiring special treatment. If such items are concealed or misdescribed, you may be liable for any extra costs, fines, cleaning charges, or enforcement issues that arise.
You agree not to ask us to dispose of waste unlawfully, fly-tip materials, leave items in unauthorised locations, or bypass any legal recording or transfer requirements. If we reasonably believe that an instruction would breach environmental law or licensing conditions, we may decline the work without liability. The customer is responsible for ensuring that the waste transfer is lawful from the point of origin and that any required duty of care information is provided accurately. Where evidence of disposal is available, it may be issued in a format appropriate to the transaction and the materials handled.
In addition to the above, you must ensure that the load is ready at the agreed time unless we have agreed packing, waiting, or assembly as part of the service. If goods are not ready, if access is blocked, or if the collection or delivery point cannot be reached, we may charge waiting time or a failed-call fee. Where multiple trips, extra manpower, or extended use of the vehicle are required because the job exceeds the agreed scope, additional charges may apply. We reserve the right to refuse to carry unsafe loads or to stop work if conditions become dangerous.
Any estimate given by Man With A Van Kingston Vale is based on the information available at the time and on the assumption that the job can be completed in a normal and lawful manner. We are not bound by any statement or promise made unless it is included in the booking confirmation or otherwise agreed by an authorised representative of our business. If a change to the service is requested on the day, we may accommodate it where possible, but the price, timing, and completion method may need to be revised.
If any term is found to be unlawful, invalid, or unenforceable, the remainder of these terms will continue in effect. A failure by us to enforce any right or remedy on one occasion does not mean that the right has been waived. These terms represent the full agreement between you and us in relation to the service, replacing any prior discussions, informal comments, or draft arrangements, except where a separate written agreement expressly states otherwise.
These terms and conditions are governed by the laws of England and Wales, and any dispute arising from or connected with the services provided by Man With A Van Kingston Vale will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. This governing law clause applies to all contractual and non-contractual claims connected with the service, including those relating to booking, payment, cancellation, liability, and waste handling.
By using our service, you acknowledge that you have read, understood, and accepted these terms. You also confirm that you will provide accurate information, cooperate with reasonable instructions, and ensure that all goods or waste handed to us are lawful for transport and handling. We may update these terms from time to time, and the version in force at the time of booking will apply unless a later change is required by law or expressly agreed by both parties.
For the avoidance of doubt, these terms are intended to support a professional and orderly service relationship. They do not exclude any rights that consumers or businesses may have under applicable UK legislation, but they do set out the practical and legal framework under which Man With A Van Kingston Vale operates. If you proceed with a booking, you do so on the basis that these conditions apply in full to the requested service.